The following statement is designed to explain what information is being collected and processed to comply with the requirements of the GDPR that came into effect on May 25th 2018.
What information is being collected?
As part of visiting us at Bowen For Paws we will need to have a record of your personal details, date of birth, address, telephone numbers, email and relevant medical information relating to your pet. Only occasionally will it be appropriate to have social media account information as well as part of your profile. A unique reference number will also be allocated to your record.
Personal data about your pets presenting symptoms and treatment provided will also be documented in detail. You have access to this information at all times.
All data will be held in a locked filing cabinet.
No client files are left on surfaces for other clients/staff to read.
All data taken whilst on a mobile treatment will be transported in a locked bag, out of sight. No notes are left unattended in a vehicle at anytime.
All notes being transported will use the unique reference codes to identify you as a client. In the rare event they are stolen or lost, you cannot be identified or traced.
Email addresses are held on a secure database is held on Mailchimp for individuals who sign up to the Bowen For Paws newsletter. The newsletter has an unsubscribe policy.
Who is collecting it?
Bowen For Paws practitioners are collecting data at the start of your pets first session. Some information maybe requested by email or text message to ensure the smooth running of your treatment. On occasion data from relevant medical notes, letters or scans may also form part of the data collected and held by us.
How is it collected?
Collection of data will happen via pen and paper note taking, electronic note taking, email, text messages, scanned paper records, occasionally photographs, videos, and letters by mail. No personal data will be collected via social media.
Why is it being collected?
Data is collected to record, guide and supervise your pets progress and be able to communicate effectively with you for the best outcomes. It is also used to compare progress week to week and to highlight changes, red flags, yellow flags, action to be taken and a detailed dialogue of treatment provided.
On occasions we are invited to take part in research studies. No data is shared for research purposes without your express written permission prior to transferring any data. Again unique reference codes will be used to transfer data.
How will it be used?
Data will be used to communicate appointments, session information, progress, relevant referrals, and relevant consented media.
Who will it be shared with?
Data is rarely used to communicate and be shared outside of the clinical environment. On occasion you maybe asked for permission for the information to be shared with another practitioner outside of Bowen For Paws:
Full permission will be requested first.
Personal data will be sent by post or email separately to your treatment information and a personal allocated reference code will be used to ensure the individual cannot be identified without the two pieces of data recording being put together.
Client experiences can be shared with the public with full consent from the client themselves. This will be taken in on a consent form signed by the client prior to sharing.
What will be the effect of this on the individuals concerned?
There should be no data leakage with regards to clients.
No data is shared with third parties without consented permission.
No data is sold to third parties for business reasons.
No data is held on phones unless encrypted with a pin number, finger print or facial recognition. No phones are left unattended. Lost or stolen phones need to be locked remotely to prevent third parties reading any sensitive information.
No sensitive / identifiable data is sent by email together in the same posting. Unique reference codes are used.
All computers / laptops and tablets are locked with passcodes and not left unattended. Only individuals with permission to read notes can access this data.
Is the intended use likely to cause individuals to object or complain?
We at Bowen For Paws take data protection and privacy seriously and promote this philosophy to all the industry in relation to protecting client data.
The data mapping in place should never cause a client to object or complain. Any queries and requirements are taken seriously and honoured.
21st June 2018